Shipping policy

Scorpion Tools – Shipping Policy

Last updated: 22/11/2025

Thank you for shopping with Scorpion Tools. We aim to dispatch all orders quickly, safely, and reliably using trusted UK couriers. This policy explains how we ship and deliver our products.

1. Delivery Services We Use

A. Standard Parcel Shipping (Under 30 kg)

For all items under 30 kg, we ship using:

Courier: DPD
Service: Next-Day Delivery
Delivery Days: Monday to Saturday

This service applies to:

  • Smaller toolboxes

  • Hand tools

  • Accessories

  • Items shipped in boxes

B. Pallet Delivery (Large Toolboxes / Over 30 kg)

For large or heavy toolboxes requiring pallet transport:

Courier: Pallet Network (varies by region)
Service: Next-Day Pallet Delivery
Delivery Days: Monday to Friday
Cut-Off Time: Orders placed before 3 pm are shipped the same working day
Orders placed after 3 pm ship the next working day.

2. Order Processing Times

  • Orders placed before 3 pm (Mon–Fri): shipped same day

  • Orders after 3 pm: shipped next working day

  • Saturday orders: parcel items may ship the same day if stock allows; pallet shipments resume Monday

  • Sunday orders: shipped Monday

During peak periods, dispatch may be delayed by 1 working day.

3. Delivery Timeframes

Parcels (Under 30 kg)

  • Next business day delivery

  • Monday to Saturday delivery available

  • You will receive DPD tracking and a 1-hour delivery window

Pallet Deliveries (Over 30 kg)

  • Next business day delivery (Mon–Fri only)

  • Customers must be present to receive the pallet

  • Kerbside delivery only (driver cannot move items inside your home/workshop)

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product weight

  • Size

  • Delivery location

  • Courier service chosen

We may offer free shipping promotions on select items or order values.

5. Tracking Your Order

Once your order has shipped, you will automatically receive a tracking link via email or SMS.

  • DPD: full tracking, 1-hour delivery window, delivery options

  • Pallet delivery: tracking updates and delivery scheduling (varies by courier partner)

6. Missed Deliveries

DPD Parcels

If you miss a delivery:

  • DPD will attempt redelivery

  • You can also rearrange delivery directly from the DPD app or website

Pallet Deliveries

Missed pallet deliveries may incur re-delivery charges imposed by the pallet network.

Please ensure someone is available to receive heavy toolboxes.

7. Damaged Deliveries

We take great care with packaging, but if your item arrives damaged, you must notify us within 14 days of delivery.

Please provide:

  • Order number

  • Photos of the damage

  • Photos of the packaging

  • Description of the issue

We will arrange a replacement or resolution promptly.

8. Incorrect or Missing Items

If something is missing from your order, please contact us within 7 days of delivery.
We will investigate and resolve it quickly.

9. Delivery Areas

We currently deliver to:

  • Mainland UK

  • Some remote areas (delivery times may vary)

At this time, we do not ship internationally.

10. Contact Us

For shipping enquiries or delivery issues:

📧 support@scorpiontools.co.uk